Frequently Asked Questions

Yes. Every ingredient in our products is naturally derived. We never use synthetic fragrances, parabens, sulfates, phthalates, or artificial preservatives. Our formulas are vegan and cruelty-free.

We process orders within 48 hours. Domestic US shipping typically takes 4-7 business days. International shipping times vary by destination. All orders include tracking.

Absolutely. Our founder, a nurse, specifically formulated these products with sensitive skin in mind. We use gentle, non-irritating botanicals. However, we always recommend patch testing any new skincare product.

We source our frankincense (Boswellia papyrifera) from ethical wild harvesters in Ethiopia. The resin is collected sustainably from Boswellia trees in the Tigray region and the Horn of Africa.

Store in a cool, dry place away from direct sunlight. Our oils and butters are naturally stable, but keeping them in optimal conditions extends their shelf life. Most products have a 12-month shelf life after opening.

Your satisfaction is our priority. If you are not completely satisfied with your purchase, contact us within 30 days for a full refund or exchange. We stand behind every product we make.